Privacy Policy

1. Introduction

nexurars ("we", "our", "us") is committed to protecting the personal data of our website visitors, clients, and prospective clients. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our AI infrastructure consulting services. This policy applies to all interactions through our website at https://nexurars.live and through direct communications with our team.

We operate under Malaysian law and comply with the Personal Data Protection Act 2010 (PDPA). If you have questions about this policy, contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

Information you provide directly: When you submit our contact form or communicate with us via email or phone, we collect your name, email address, phone number (if provided), company name, and any details you include in your message.

Information collected through our website: We use cookies and analytics tools that may collect your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. See our Cookie Policy for details on cookies.

Client engagement data: During consulting engagements, we may receive access to technical infrastructure details, cloud account information, and organizational data necessary to deliver our services. This data is governed by separate engagement agreements and NDAs.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries submitted through our website or via email. To scope, plan, and deliver consulting engagements. To send follow-up communications relevant to your enquiry or engagement. To improve our website functionality and content based on usage patterns. To comply with legal obligations under Malaysian law.

We process data based on your consent (for form submissions and cookies), contractual necessity (for client engagements), and legitimate interest (for website analytics and service improvement).

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with the following categories of third parties only as necessary:

Cloud service providers: Our website hosting and email services are provided by third-party infrastructure providers who process data on our behalf under appropriate security measures.

Analytics services: We use Google Analytics to understand website usage patterns. Google processes this data under their own privacy policies.

Legal requirements: We may disclose data if required by Malaysian law, court order, or regulatory authority.

5. Data Protection

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls limiting data access to authorised personnel, regular review of security practices, and secure deletion of data when no longer required.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required under PDPA within a reasonable timeframe.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for 24 months from the date of enquiry. Client engagement records are retained for 7 years for legal and accounting purposes. Website analytics data is retained according to the default retention settings of our analytics provider (currently 14 months). You may request earlier deletion at any time.

7. Your Rights

Under the Malaysian PDPA, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right to correction: You may request correction of any inaccurate or incomplete personal data.

Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.

Right to prevent processing: You may request that we stop processing your data in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Cookies

Our website uses cookies and similar technologies for site functionality, analytics, and preferences. You can manage your cookie preferences through our cookie management interface or through your browser settings. For full details, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are designed for business clients and are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted with an updated "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes have been posted constitutes acceptance of the updated policy.

12. Contact

Data Controller: nexurars

Level 16, Menara Prestige, No. 1 Jalan Pinang, 50450 Kuala Lumpur, Malaysia

Email: [email protected]

For complaints regarding data handling, you may also contact the Department of Personal Data Protection (JPDP) Malaysia.